It’s sad that you can’t even trust a “luxury” pet resort to do a simple bath and nail trim. I’m highly upset and will be sure to share this with any and everyone I know. Needless to say, STAY AWAY FROM THIS PLACE if you care about the well-being of your animals because they definitely do not. He stated that he did notice Koda had peed and told someone else to wash her off which was not done and she was left in the cage. I was then transferred to the bathing supervisor, Austin, who was quite rude on the phone and did not seem to care about my concerns. I should have been notified immediately if there was not someone else there to fix the issue. It took me calling and complaining to be told anything. No one called me to tell me this happened. You don’t have to smell to notice a dog is completely covered in pee and has not been fully bathed, not brushed or had their nails trimmed. The girl apparently told her she was done but Madison did not check and blamed covid for not being able to smell the pee. I was told by Madison that the girl who bathed her walked out and that her bath was not completed and her nails were not trimmed. She is COVERED in pee and seems extremely stressed out. This is her first time going to a place like this as we have been using a mobile groomer and she had the worst experience. My puppy has been sitting in a cage for FIVE hours and I picked her up looking way worse than when I dropped her off.
We have had problems in the past but decided to give this place another try.
0 kommentar(er)
